What to Expect After Damage
YOU ARE NOT ALONE IN THIS.
We know that facing property damage is overwhelming. This guide serves as your clear roadmap through the restoration journey, providing the practical steps and reassurance you need to reclaim your space and your peace of mind.
WATER DAMAGE: THE FIRST 24 HOURS
Rapid action is the defining factor in successful property recovery. While our emergency team is in transit, these critical steps will help stabilize your environment and protect structural integrity.
- ✓ Safety Inspection: De-energize affected areas before entering standing water.
- ✓ Source Control: Shut off the main water line to halt any internal plumbing leaks.
- ✓ Visual Documentation: Capture photos and videos of the rising water and all damaged assets for your claim.
- ✓ Asset Protection: Elevate electronics and sensitive items to dry storage.
- ✓ Professional Extraction: Allow our IICRC-certified team to perform deep extraction using industrial machinery.
FIRE & SMOKE: SAFETY FIRST
The period immediately following a fire is critical for both your safety and the successful restoration of your property. Beyond the visible damage, smoke particles and soot are highly acidic and can cause secondary health hazards and permanent surface etching within hours if not properly mitigated.
- Immediate Safety: Do not enter the property until fire officials have declared the structure safe for occupancy.
- Air Quality: Avoid breathing soot particles; wear an N95 mask if brief entry is necessary for retrieval.
- HVAC Isolation: Do not turn on the furnace or air conditioner, as this will circulate soot and toxins into unaffected areas.
- Proper Cleaning: Refrain from wiping soot from walls; professional techniques are required to break down smoke oils.
- Documentation: Document the state of each room with photos from a safe distance before mitigation begins.
Understanding the Insurance Process
The Initial Claim
The recovery process begins with documenting the loss promptly. We act as your recovery partner by providing detailed forensic evidence and emergency stabilization, ensuring yours property is protected while your carrier initiates their review.
The Adjusted Scope
We meet directly with your insurance adjuster on-site to review the site together. By aligning structural needs with IICRC S500/S700 industry standards, we ensure the technical scope of work accurately reflects the necessary repairs to restore your value.
Settlement & Restoration
Once settlement is reached, our licensed reconstruction team moves from mitigation to full restoration. You will receive transparent project timelines and consistent daily communication until your property is fully returned to its pre-loss condition.
WE ARE STANDING BY
GET YOUR RECOVERY STARTED
Restoring your property is more than just repairs; it’s about restoring your peace of mind. Our experts are ready to guide you through every step of the process with clarity and care.